Stay on top of updates
Keep supported WordPress software current and check the important parts of your site after changes. Your plan identifies the updates covered and when they happen.
Website care / After launchKeep your website
Keep your website
ready for business.
Your website still needs attention after launch. Keep the software maintained, the information current and the important checks on a schedule. We review your site and put together a care plan with a named point of contact and a clear way to get help.
Discuss website careGive the upkeep a homeKeep the details
Keep the details
under control.
Outdated information, missed updates and small faults can build up. We review your website and recommend the maintenance and support it needs, with the responsibilities and costs set out upfront.
Plan backups and checks
Define who manages backups, how long copies are retained and which restore or health checks are included. A backup plan should be understood before it is needed.
Check security and performance
Scope security scans, uptime checks and speed improvements, with a clear process for investigating issues and quoting any recovery work.
Keep information current
Agree a content-change allowance for items such as service text, contact information or supplied images, alongside a clear way to request changes.
Before the arrangement begins
Know what is covered.
- Supported website, platform and software
- Frequency of checks and update windows
- Included support time and content changes
- Response windows and how urgent requests are handled
- Fees, billing schedule and notice for changes or cancellation
When you need something bigger.
New pages, redesigns, custom features, malware recovery and major migrations are separately assessed unless expressly included. Hosting and domain registration are purchased directly from your chosen provider; Palena Digital does not sell them. Software subscriptions are also separate.
A care arrangement does not imply round-the-clock support or guarantee uninterrupted service. Availability depends on the agreed scope and any third-party providers.
Before you chooseGood questions.
Good questions.
Straight answers.
Clear answers on budgets, timelines and what working together looks like.
Can you maintain a site you didn’t build?
We can review it first. Send the website address and tell us what you need help with. We’ll check the platform and condition, then confirm what we can support and whether any initial repairs are needed.
Is maintenance included with a new website?
Only if it is included in your written proposal. A website project and an ongoing care arrangement have separate deliverables and responsibilities.
Can I request a one-off update instead?
Yes. Tell us what needs changing and we can assess it as a separate task, without assuming an ongoing arrangement.
Start with a review
Request a care proposal ↗Tell us about under control.
Include its address and what you need help with. Keep passwords out of the enquiry.